Guidelines

Dietary Requirements: Please advise us of any requirements you have and don't be afraid to let the staff in the Volunteers Canteen found in the Volunteer Village of any preferences and requirements. The canteen team will be happy to cater for your needs, but they need to be informed what they are! The information you have given on the staff form is also forwarded to the catering team for their information. We however strongly advise you introduce yourself to the canteen staff and make them aware of any food allergies you have to make sure they are aware.

Medical Conditions: To protect you, we do not want you to do anything which would be harmful, so please list any medical problems that may be aggravated by any of the tasks required at the beer festival. We have a team of First Aiders on site at all times and if your condition is more serious, we will advise them of it in case of emergency. The information provided will be treated in confidence. The information may be used in the case of a medical emergency where you may require treatment from first aiders or paramedics. We won't share this information unless required. The information will only be used in relation to your volunteer role at the Great British Beer Festival and will not be kept after the event.

Parking on Site: Parking is very limited in London plus the Congestion Charge Zone may affect you depending on your route (check out www.cclondon.com for details). The allocation of accommodation is very much determined by your parking requirements so please only bring a vehicle if absolutely necessary. There is no parking at Olympia due to the development work going on at the venue.

Working Time: We need you to indicate the hours you intend to work; along with the meals you intend to eat at the CAMRA Volunteers canteen, and the nights' for which you require accommodation in halls. All volunteers are required to work a minimum of 8 hours consecutively. On days when the festival is open to the public (from Tuesday - Saturday) the working time should be concentrated around these opening hours. Can I suggest you mark these sessions as solid working time, breaks can be arranged with the manager of the section you are working on a daily basis.
NOTE - Don't forget to leave your session off blank (we would expect people working the whole event to take one session off throughout the course of the festival). Social activities in the Festival such as Young Members' Crawl or attending a Tutored Tasting session will be classed as a session off.
NOTE– Only experienced festival workers are required on the first three days of setup (Thursday, Friday, Saturday) and the Monday and Tuesday of take down. Please speak to your direct line manager or the GBBF Volunteer Staffing Manager (Liz Mullender or Laura Holmes on 07731946820 (staffing@gbbf.org.uk) to confirm whether you are required and your bed entitlement

Accommodation: Those people requiring accommodation (either in halls or own arranged in a hotel) will be expected to work an average of at least 10 hours (1¼ sessions) for every night they require, this work time to include breaks. During setup (Thu-Mon) and take down (Sun-Tue), the normal 'sessions' are 08:00-14:00 and 14:00-18:00. When the festival is open (Tue-Sat), the normal 'sessions' are 10:00-17:00 and 17:00-23:00. If you require accommodation (either in halls or own arranged in a hotel) please tick the boxes carefully to ensure you book the nights you need.

Accommodation in Halls: The accommodation in halls is FREE, however we do require a damage deposit and your form should be sent in as soon as possible to secure a place. Note: A change from previous years you must book a minimum of three nights accommodation. If you require only two nights then you must book your own and claim the subsidy (see below).

Accommodation in the Halls this year will be single ensuite rooms only. This year we will only be using Roehampton. Breakfast vouchers will be given out for this accommodation which can only be used at the on-site canteen.

Damage deposit: This is required for everyone booking accommodation in the halls of residence in advance of arrival at the festival. This can be done by providing your credit or debit card details to act as a guarantee. The system will only take your credit or debit card details and confirm they are valid; you will not be charged anything unless we are billed for damage in the room or loss of keys, or you have indicated that you wish to make a donation towards the cost of your accommodation. Please be aware that the damage deposit will also be kept for no shows and cancellations after the deadline.

Own Accommodation: Volunteers can of course book their own accommodation, e.g. B&B or hotel, and claiming the subsidy, and in these circumstances they would be entitled to a subsidy of £40 + VAT per person per night on presentation of the appropriate receipt to the Volunteers Office. Please ensure that you are working the correct number of hours to qualify for all your stay. If booking through an online agency or via Airbnb please check that a VAT receipt is included and covers the room and not just the service charge, in previous years some people got seemingly very good deals in hotels this way, but then because the hotel would not issue them with a VAT receipt because the transaction had taken place with the agency the only reimbursement which could be given was the £40 figure and the VAT on the service charge.

General: You are volunteering to help at the festival, it is an unpaid temporary position, and you do not need to wait to hear if you have been accepted. Assume your offer of work has been accepted unless you are told otherwise. We do reserve the right to decline offers. Postal receipt of your form will not be acknowledged. All volunteers whose forms we have received will be sent fuller details nearer the festival. If you do not receive a pack by the beginning of August then please phone - Liz Mullender or Laura Holmes 07731946820, staffing@gbbf.org.uk.

You will be required to agree to abide by the Festival's Hygiene & Health & Safety guidelines, a copy of which can be downloaded here and agree to abide by the volunteer code of conduct which can be downloaded here.

Covid – as we all know restrictions have now been removed as of 1st April. If anyone feels like they have symptoms and feel unwell they should follow government advice, stay in their accommodation and make contact with the Volunteers Office so we can advise appropriately.